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Customer Service Officer

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MekongNet

MekongNet is a registered trademark under Angkor Data Communication Group Co., Ltd which established in 2005. It is a full-fledged internet service provider, with a license for the provision of Internet service Provider (ISP), Internet Exchange Provider (IXP), and Internet Data Exchange Center (IDX) granted by the Ministry of Post and Telecommunication of Cambodia.


Job title: Customer Service Officer

Job details

Salary Type: Competitive
Minimum salary: 0
Maximum salary: 0
Job type: Full-Time
Location: Phnom Penh
Category: Customer Service/Receptionist
Description:

MekongNet is a registered trademark under Angkor Data Communication Group Co., Ltd which established in 2006. It is a full-fledged internet service provider, with a license for the provision of Internet service Provider (ISP), Internet Exchange Provider (IXP), and Internet Data Exchange Center (IDX) granted by the Ministry of Post and Telecommunication of Cambodia.

We are currently looking for qualified candidate to fulfill the position of Customer Service Officer 

Customer Service will:

·      Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.

·      Escalate customer’s queries and complaints to Customer Service Supervisor in case s/he cannot deal with them

·      Document and track customer issues, complaint and queries on given reporting system

·      Prepare and send daily/weekly/monthly report to Customer Service Supervisor

Experiences and qualifications:

·      Bachelor Degree/High Diploma in Business Administration or other related field

·      At least 1 year experience in customer service

·      Ability to articulate and simplify customer issues and solution

·      Good spoken and written Khmer/English, Chinese or Vietnam is a plus

·      Be computer literate especially in Microsoft Office

Location: This position is based in Phnom Penh

Duration: Full-time work

 

We offer competitive benefits packages and better salary with good working environments.

 

Interested candidates are requested to submit a cover letter with CV and recent photo (4x6) and salary expectation to AnAnA Building: # 95, 3th Floor, Preah Norodom Blvd., Phnom Penh, Tel: (885) 23 226 622, H/P: 081 831 516 / 061 226 648, Email: career@mekongnet.com.kh with caption subject. Customer Service Officer. Early applications will be prioritized.

 

Applications must be submitted before 16 September 2017 and will not be returned.

Only short-listed candidates will be contacted for interview.

Status: Approved
Publish date: 2017-08-28
Expiry date: 2017-09-16
Premium job: No
Employer: MekongNet
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